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FAQ
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Where do you ship to?We ship to most countries around the world. If you are unsure whether we will ship to your country, please contact us.
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How much does shipping cost?The cost of shipping varies depending on the weight and size of the item(s) you are purchasing, as well as the destination. You can get an estimate of shipping costs by adding the item(s) to your cart and proceeding to checkout.
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How long does shipping take?Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping usually takes 5-10 business days, while expedited shipping usually takes 2-3 business days.
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Do you offer free shipping?Yes, we offer free standard shipping on orders over $50.
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Can I track my order?Yes, we provide tracking information for all orders. You will receive an email with tracking information once your order has shipped.
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What is your return policy?We accept returns for most items within 30 days of delivery. Items must be in new, unused condition with all the original packaging and tags attached. Some items, such as personalized or custom-made products, are not eligible for return. Please see our full return policy for more information.
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How do I initiate a return?To initiate a return, please contact us with your order number and the reason for the return. We will provide you with instructions on how to return the item(s).
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Will I receive a full refund?We will refund the full purchase price of the item(s), but not the cost of shipping or any applicable taxes or fees. Refunds will be issued to the original payment method.
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Can I exchange an item?Yes, we offer exchanges for most items. Please contact us with your order number and the reason for the exchange. We will provide you with instructions on how to exchange the item(s).
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Who pays for return shipping?The customer is responsible for the cost of return shipping unless the item(s) received were defective or incorrect.
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